Our old gas fireplace died and with it being the main source of heating we needed it fixed/replaced ASAP. From the initial Service Tech that did our first inspection (sorry I can't remember his name, glasses, young guy, super friendly and knowledgeable), to Doug in sales who took the time to come out and investigate and provided us with upgrade options, to the rock star installation Techs Shane and Kerry... Top Hat are the best. Thank you all so much for giving us heat right before the Christmas holidays. We appreciate you!!!!!!!
Rosanna Tyrer
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November 02, 2024
I recently had a gas fireplace installed by Top Hat Home Comfort Services, and I couldn’t be happier with the experience! From start to finish, the process was smooth and professional. Ben, in particular, was a pleasure to work with. He was knowledgeable, friendly, and ensured everything was done to the highest standard. The installation was completed on time, and the fireplace looks and works perfectly. I highly recommend Top Hat Home Comfort Services for their excellent service and expertise!
Gary Fudge
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November 06, 2024
This review pertains to the purchase and installation of a Pacific Energy Summit LE wood stove.
We chose TopHat after reviewing all options in the area. TopHat (Glen and team) just seemed to better understand our questions and provide meaningful, no-nonsense answers. We had a tricky situation with my roof/ceiling configuration and were very concerned about how the installation would look in our main living room. Shane and the team took every step to understand our concerns and ensure the installation was exactly what we wanted. The install was perfect as we requested. We have used our stove as the primary heating source for 2 years now. It works perfectly and heats our 1400 sq st home ...all while looking great. The only time we let the fire go out in the winter is to clean out the ashes (once every 4 or 5 days) Its a Pacific Energy Summit LE from year 2022 and we are extremely pleased with it. PS these modern wood stoves need good ventilation so it took us a few fires to figure this out.
Diane
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January 30, 2025
Top Hat always provide excellent customer service. I would like to commend Tyler Graham who recently helped us with our furnace. He really came through for us on a cold night and snowy day. He was very professional and checked in with me to make sure the furnace was working while he was driving across town to pick up a part. Thanks again.
Marc M.
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December 06, 2024
Very happy with the duct cleaning experience we received from Drew and Top Hat. From the initial call to inquire and schedule, to the day of the cleaning, everything was great. The cost was very reasonable, and the scheduling was convenient, Drew arrived on time, the job was completed without any issue. Top Hat was recommended to us, and we will certainly recommend them to others, and we will use them again. Thank you to the whole team.
Our old gas fireplace died and with it being the main source of heating we needed it fixed/replaced ASAP. From the initial Service Tech that did our first inspection (sorry I can't remember his name, glasses, young guy, super friendly and knowledgeable), to Doug in sales who took the time to come out and investigate and provided us with upgrade options, to the rock star installation Techs Shane and Kerry... Top Hat are the best. Thank you all so much for giving us heat right before the Christmas holidays. We appreciate you!!!!!!!
I recently had a gas fireplace installed by Top Hat Home Comfort Services, and I couldn’t be happier with the experience! From start to finish, the process was smooth and professional. Ben, in particular, was a pleasure to work with. He was knowledgeable, friendly, and ensured everything was done to the highest standard. The installation was completed on time, and the fireplace looks and works perfectly. I highly recommend Top Hat Home Comfort Services for their excellent service and expertise!
This review pertains to the purchase and installation of a Pacific Energy Summit LE wood stove. We chose TopHat after reviewing all options in the area. TopHat (Glen and team) just seemed to better understand our questions and provide meaningful, no-nonsense answers. We had a tricky situation with my roof/ceiling configuration and were very concerned about how the installation would look in our main living room. Shane and the team took every step to understand our concerns and ensure the installation was exactly what we wanted. The install was perfect as we requested. We have used our stove as the primary heating source for 2 years now. It works perfectly and heats our 1400 sq st home ...all while looking great. The only time we let the fire go out in the winter is to clean out the ashes (once every 4 or 5 days) Its a Pacific Energy Summit LE from year 2022 and we are extremely pleased with it. PS these modern wood stoves need good ventilation so it took us a few fires to figure this out.
Top Hat always provide excellent customer service. I would like to commend Tyler Graham who recently helped us with our furnace. He really came through for us on a cold night and snowy day. He was very professional and checked in with me to make sure the furnace was working while he was driving across town to pick up a part. Thanks again.
Very happy with the duct cleaning experience we received from Drew and Top Hat. From the initial call to inquire and schedule, to the day of the cleaning, everything was great. The cost was very reasonable, and the scheduling was convenient, Drew arrived on time, the job was completed without any issue. Top Hat was recommended to us, and we will certainly recommend them to others, and we will use them again. Thank you to the whole team.