Beware of unscrupulous practices by certain Reliance technicians who may attempt to scam you by shutting off your gas furnace, leaving you in cold without providing space heaters, issuing a red tag, and claiming your heat exchanger is cracked, rusted, or has holes. They may show saved pictures on their camera tool as "proof," insisting that your furnace is unsafe due to a carbon monoxide leak. This manipulative tactic is often used to pressure homeowners into purchasing a new furnace, even though most heat exchangers come with a 20-year manufacturer warranty.
Here’s what I experienced: I had a heating and cooling maintenance plan with Reliance and scheduled an annual furnace maintenance. The technician (MAX) claimed my heat exchanger had cracks, showing me saved images as evidence and due to Carbon Monoxide leak is unsafe to run. He failed to mention the heat exchanger's 20-year warranty or measured flue CO level and instead quoted $2,000 for the part and $2,000 for labor to replace it. The following day, their salesperson came to my home trying hard to sell me a $6000 new furnace.
Skeptical of their claims, I sought a second opinion. A licensed gas technician removed the heat exchanger, and upon inspection, we found no signs of rust, cracks, or holes, contradicting what the Reliance technician (MAX) had claimed. However, to clear the red tag and restore our furnace, we were forced to replace the heat exchanger—even though it was in perfect condition and submit the cleared red tag to Enbridge
Goodman, the furnace manufacturer, generously honored the warranty, covering the part. However, I still had to pay $500 for labor and endured three days without heat.
This experience exposed the deceptive tactics some companies use, abusing their authority to disconnect furnaces unnecessarily. Stay vigilant and don’t fall into their trap. Always get a second opinion before agreeing to costly repairs or replacements.
I completed a survay sent automatically next day, received a phone call from their service manager and he was suppose to call me back never did. It seems the company using this tactic to push their tech to do more sales.
Rest assured, I will be reporting this incident to the Canadian Anti-Fraud Centre, the Ontario Energy Board, the TSSA, the local police department, and the Better Business Bureau. It’s deeply concerning to think about how many vulnerable elderly individuals might fall victim to this predatory strategy.
Robert Denning
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January 09, 2025
I required the services of Reliance, due to a water emergency.
Reliance attended my residence on two separate times in a timely manner to rectify the issue. Price to resolve the matter was also reasonable.
Both Jeff and Mac were very helpful, friendly and professional during their visits.
Thank you both for aiding me in my time of need.
I would recommend Reliance and their two staff members to aid in any of your plumbing needs.
Thanks again,
Robert
Keri Golab
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December 08, 2024
Was able to get an appointment on Sunday morning. I had called late Saturday for an appointment and was very happy to get an appointment early Sunday morning. It was a very good turnaround time as the furnace worked, but the thermostat was causing the temperature to increase the heat in the house to a higher temperature. The technician showed up at 8 am and was polite and very informative. My plan covered all costs which is a wonderful surprise. Reliance is definitley reliable, the furnace maintenance plan cost is very reasonable and worth having. I recommend getting the plan even if it is just for peace of mind. The plan was a good investment for me and their service is the best.
Eric Alexander
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December 28, 2024
We received an outstanding service call from Sam — one reminiscent of a much earlier age. Clearly courteous and knowledgeable, his “customer first” focus left us wishing more service companies hired people like him. Well worth a triple-A rating!
Nicole Pye
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November 22, 2024
Kevin and Ben showed up on time and ready to work. They were super professional and kept me informed throughout the process. They were very polite and left the work area just as clean as it was before they started. Angelo was our first contact with the company when he came out to do our quote. He knew his stuff and made us feel at ease with recommendations he provided. All around this was a positive experience and without hesitation we would recommend Reliance Home Comfort to anyone looking heating options.
Beware of unscrupulous practices by certain Reliance technicians who may attempt to scam you by shutting off your gas furnace, leaving you in cold without providing space heaters, issuing a red tag, and claiming your heat exchanger is cracked, rusted, or has holes. They may show saved pictures on their camera tool as "proof," insisting that your furnace is unsafe due to a carbon monoxide leak. This manipulative tactic is often used to pressure homeowners into purchasing a new furnace, even though most heat exchangers come with a 20-year manufacturer warranty. Here’s what I experienced: I had a heating and cooling maintenance plan with Reliance and scheduled an annual furnace maintenance. The technician (MAX) claimed my heat exchanger had cracks, showing me saved images as evidence and due to Carbon Monoxide leak is unsafe to run. He failed to mention the heat exchanger's 20-year warranty or measured flue CO level and instead quoted $2,000 for the part and $2,000 for labor to replace it. The following day, their salesperson came to my home trying hard to sell me a $6000 new furnace. Skeptical of their claims, I sought a second opinion. A licensed gas technician removed the heat exchanger, and upon inspection, we found no signs of rust, cracks, or holes, contradicting what the Reliance technician (MAX) had claimed. However, to clear the red tag and restore our furnace, we were forced to replace the heat exchanger—even though it was in perfect condition and submit the cleared red tag to Enbridge Goodman, the furnace manufacturer, generously honored the warranty, covering the part. However, I still had to pay $500 for labor and endured three days without heat. This experience exposed the deceptive tactics some companies use, abusing their authority to disconnect furnaces unnecessarily. Stay vigilant and don’t fall into their trap. Always get a second opinion before agreeing to costly repairs or replacements. I completed a survay sent automatically next day, received a phone call from their service manager and he was suppose to call me back never did. It seems the company using this tactic to push their tech to do more sales. Rest assured, I will be reporting this incident to the Canadian Anti-Fraud Centre, the Ontario Energy Board, the TSSA, the local police department, and the Better Business Bureau. It’s deeply concerning to think about how many vulnerable elderly individuals might fall victim to this predatory strategy.
I required the services of Reliance, due to a water emergency. Reliance attended my residence on two separate times in a timely manner to rectify the issue. Price to resolve the matter was also reasonable. Both Jeff and Mac were very helpful, friendly and professional during their visits. Thank you both for aiding me in my time of need. I would recommend Reliance and their two staff members to aid in any of your plumbing needs. Thanks again, Robert
Was able to get an appointment on Sunday morning. I had called late Saturday for an appointment and was very happy to get an appointment early Sunday morning. It was a very good turnaround time as the furnace worked, but the thermostat was causing the temperature to increase the heat in the house to a higher temperature. The technician showed up at 8 am and was polite and very informative. My plan covered all costs which is a wonderful surprise. Reliance is definitley reliable, the furnace maintenance plan cost is very reasonable and worth having. I recommend getting the plan even if it is just for peace of mind. The plan was a good investment for me and their service is the best.
We received an outstanding service call from Sam — one reminiscent of a much earlier age. Clearly courteous and knowledgeable, his “customer first” focus left us wishing more service companies hired people like him. Well worth a triple-A rating!
Kevin and Ben showed up on time and ready to work. They were super professional and kept me informed throughout the process. They were very polite and left the work area just as clean as it was before they started. Angelo was our first contact with the company when he came out to do our quote. He knew his stuff and made us feel at ease with recommendations he provided. All around this was a positive experience and without hesitation we would recommend Reliance Home Comfort to anyone looking heating options.