We found out the 14 year old furnace in the house we had just purchased needed a new motor plus as it was the original furnace put in by the builder when the house was built, and wasn’t of great quality, we made the decision to buy a new furnace and to buy it from Francis Home Heating. In less then 24 hours, installation was complete, the old furnace was removed, the excellent cleanup done and our house was warm again. The two technicians, Ahmad and John were excellent- worked well together, quickly and thoroughly. Very knowledgeable as well. Overall, one of the best repair experiences we had ever had. Highly recommend this company.
ME GG
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November 21, 2024
Update: We contacted the company but received no reply.
Short version: Hired Francis for duct cleaning. They came with no tools, used our equipment, made a mess of our ceiling, filled the house with dust, and had to send a supervisor (who was dumbfounded by the way the work had been completed) the next day to finish the work. The first crew acknowledged the work was horribly done, apologized for what happened, and stayed they "kept making worst with the more they did". The supervisor asked Francis for compensation to have our basement cleaned, which was a minimal request given the circumstances, but head office stated "we are not responsible for anything". Wow!
Long version:
Although the ducts could have been accessed through the furnace room the workers suggested we cut a hole in the ceiling for easier access during future cleanings. They said “they are used to doing this, they have the equipment, etc.” During the cutting of the hole, they kept coming up against one problem after another. The workers would cut without measuring; they just kept plowing ahead, rushing to get it done. At one point they realized they not only needed to cut through a layer of drywall, but also particle board. They seemed confused and unsure of what to do. They called their office/manager, who told them to cut through the particle board. For this purpose, they did not have the appropriate saw, and had to borrow our tools, as they were not properly equipped and they would have had to return to the shop to pick up their saw.
Once the hole was finally cut (after at least 2 hours of sawing through with our tool, and creating a fairly extensive dusty mess, they cleaned the ducts, and did some minimal vacuuming. We had to purchase a series of new blades.
When it was time to cover the hole, they realized they did not have the proper cap. They kept suggesting that we (the customer) should just go buy a new cap and they could install it. We told them this was their area of expertise and we wanted them to complete the job. They drove back to the shop to pick up the right size, after an hour ride there and back, they said they did not have the proper size at the shop.
The workers were very polite, worked hard and stayed quite late but did horrible work. They apologized for “how badly the job went” and admitted they had made many mistakes and “made things worst as they went”.
The next day, a new technician came, clearly very competent and good at what they did. They immediately took note of the drywall dust everywhere and said it was terribly messy (dust everywhere, scuffed ceiling and scratches, hand prints on walls). They agreed that getting compensation for a professional cleaning would be reasonable. They said that the hole made was an “awful job” and that they did not even use a template, or a straight line and could not believe how badly it was done. And, they did have the right size for the cap, they just did not know how to install it, but given how badly the job was done they would have to also cut more ceiling, again with our tools (electric tools and vacuum, although they did eventually go and get their own vacuum). This created even more dust all over. Because the job was so badly done to begin with the cap “barely fits” and the cut is still very badly done and we will have to have the whole thing refinished. They however, spent a good amount of time vacuuming, but this does not take out all the dust in our furniture, which they never covered.
Michael P
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January 03, 2025
Francis Home Environment = A+
We recently had the pleasure of working with Kevin, the home care advisor at Francis Home Environment, to upgrade to a new furnace and air conditioner, and we couldn't be more pleased with the outcome. From the very beginning, Kevin was incredibly helpful and personable. He took the time to thoroughly assess our needs and provided clear, detailed explanations about the options available and provided a competitive quote. He was patient and answered all of our questions, ensuring we felt confident in our decision. It’s clear he truly cares about his clients and their home comfort.
On installation day, Shane and the crew of Ethan, Ayden and Cody arrived on time and were all professional, courteous, respectful of our home, and worked diligently to ensure everything was installed perfectly. I was impressed by their attention to detail, cleanliness, and the quality of their craftsmanship. Great work, Shane, Ethan, Ayden and Cody.
Overall, my experience with Francis Fuel was outstanding, and we are impressed with our new heating and cooling system! Thanks to Team Francis Home Environment, we now have a reliable and efficient heating and cooling system that perfectly suits our home.
Barry MacLeod
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December 19, 2024
Andrew and Josh did a great job on our HVAC install. They got to work immediately upon arriving, protecting our floors and stairs with fabric, and cleaning up really well after they had finished. We asked that the HVAC be relocated from the original position to a better spot in our storage/furnace room and they did a beautiful job tucking it away and back closer to the wall. Highly recommend Francis Home Environment.
Judith Slater
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December 28, 2024
Francis were great from start to finish. Since I am not the house owner, they had to ensure that the information about the repair was given to the home owner, and coordinate with me to have the repair done. This was done in a very professional way. The homeowner and I both received texts for reminders of the upcoming appointment, and it allowed me to confirm that I would be there. The technician, Chris sent me a text to say he was on his way. He was exceedingly professional He quickly found the cause of the problem, explained what had happened, fixed it, checked for safety (CO). The billing was all done through his tablet, making it easy for everyone to get paid. I felt that the service exceeded my expectations. I am very happy to recommend their service.
Our Address
38 Antares Dr Suite 400, Ottawa, ON K2E 7V2, Canada
We found out the 14 year old furnace in the house we had just purchased needed a new motor plus as it was the original furnace put in by the builder when the house was built, and wasn’t of great quality, we made the decision to buy a new furnace and to buy it from Francis Home Heating. In less then 24 hours, installation was complete, the old furnace was removed, the excellent cleanup done and our house was warm again. The two technicians, Ahmad and John were excellent- worked well together, quickly and thoroughly. Very knowledgeable as well. Overall, one of the best repair experiences we had ever had. Highly recommend this company.
Update: We contacted the company but received no reply. Short version: Hired Francis for duct cleaning. They came with no tools, used our equipment, made a mess of our ceiling, filled the house with dust, and had to send a supervisor (who was dumbfounded by the way the work had been completed) the next day to finish the work. The first crew acknowledged the work was horribly done, apologized for what happened, and stayed they "kept making worst with the more they did". The supervisor asked Francis for compensation to have our basement cleaned, which was a minimal request given the circumstances, but head office stated "we are not responsible for anything". Wow! Long version: Although the ducts could have been accessed through the furnace room the workers suggested we cut a hole in the ceiling for easier access during future cleanings. They said “they are used to doing this, they have the equipment, etc.” During the cutting of the hole, they kept coming up against one problem after another. The workers would cut without measuring; they just kept plowing ahead, rushing to get it done. At one point they realized they not only needed to cut through a layer of drywall, but also particle board. They seemed confused and unsure of what to do. They called their office/manager, who told them to cut through the particle board. For this purpose, they did not have the appropriate saw, and had to borrow our tools, as they were not properly equipped and they would have had to return to the shop to pick up their saw. Once the hole was finally cut (after at least 2 hours of sawing through with our tool, and creating a fairly extensive dusty mess, they cleaned the ducts, and did some minimal vacuuming. We had to purchase a series of new blades. When it was time to cover the hole, they realized they did not have the proper cap. They kept suggesting that we (the customer) should just go buy a new cap and they could install it. We told them this was their area of expertise and we wanted them to complete the job. They drove back to the shop to pick up the right size, after an hour ride there and back, they said they did not have the proper size at the shop. The workers were very polite, worked hard and stayed quite late but did horrible work. They apologized for “how badly the job went” and admitted they had made many mistakes and “made things worst as they went”. The next day, a new technician came, clearly very competent and good at what they did. They immediately took note of the drywall dust everywhere and said it was terribly messy (dust everywhere, scuffed ceiling and scratches, hand prints on walls). They agreed that getting compensation for a professional cleaning would be reasonable. They said that the hole made was an “awful job” and that they did not even use a template, or a straight line and could not believe how badly it was done. And, they did have the right size for the cap, they just did not know how to install it, but given how badly the job was done they would have to also cut more ceiling, again with our tools (electric tools and vacuum, although they did eventually go and get their own vacuum). This created even more dust all over. Because the job was so badly done to begin with the cap “barely fits” and the cut is still very badly done and we will have to have the whole thing refinished. They however, spent a good amount of time vacuuming, but this does not take out all the dust in our furniture, which they never covered.
Francis Home Environment = A+ We recently had the pleasure of working with Kevin, the home care advisor at Francis Home Environment, to upgrade to a new furnace and air conditioner, and we couldn't be more pleased with the outcome. From the very beginning, Kevin was incredibly helpful and personable. He took the time to thoroughly assess our needs and provided clear, detailed explanations about the options available and provided a competitive quote. He was patient and answered all of our questions, ensuring we felt confident in our decision. It’s clear he truly cares about his clients and their home comfort. On installation day, Shane and the crew of Ethan, Ayden and Cody arrived on time and were all professional, courteous, respectful of our home, and worked diligently to ensure everything was installed perfectly. I was impressed by their attention to detail, cleanliness, and the quality of their craftsmanship. Great work, Shane, Ethan, Ayden and Cody. Overall, my experience with Francis Fuel was outstanding, and we are impressed with our new heating and cooling system! Thanks to Team Francis Home Environment, we now have a reliable and efficient heating and cooling system that perfectly suits our home.
Andrew and Josh did a great job on our HVAC install. They got to work immediately upon arriving, protecting our floors and stairs with fabric, and cleaning up really well after they had finished. We asked that the HVAC be relocated from the original position to a better spot in our storage/furnace room and they did a beautiful job tucking it away and back closer to the wall. Highly recommend Francis Home Environment.
Francis were great from start to finish. Since I am not the house owner, they had to ensure that the information about the repair was given to the home owner, and coordinate with me to have the repair done. This was done in a very professional way. The homeowner and I both received texts for reminders of the upcoming appointment, and it allowed me to confirm that I would be there. The technician, Chris sent me a text to say he was on his way. He was exceedingly professional He quickly found the cause of the problem, explained what had happened, fixed it, checked for safety (CO). The billing was all done through his tablet, making it easy for everyone to get paid. I felt that the service exceeded my expectations. I am very happy to recommend their service.