***Update 21 Aug 2024 - Enercare is still trying to make me pay $500 to buyout the tank that their technician said was so rusted and that he wouldn't turn on for that reason (i.e. not because of water back-up damange). I've included pics of the tank, and you can see how rusted the tank is (on pic of the bottom, and one pic of the air holes for combustion). This was not because of the water back-up I had, as noted by the Enercare technician in the recording I have of him. Enercare is also claiming that the tank has been damaged by sewage - for that I have included a picture of the insulation near the bottom of the tank - see how white it is, and not damaged by any sewer! (i.e. it should be dirty and stained right?!?!?) Enercare still tells me that the tank is a write off because of the water back-up damage. If that's the case then Enercare, then what about the rust, where's the water back-up damage on the tank? I supposes that's all normal, and not an issue when running a hot water tank? If the tank was unrepairable, then why didn't your technician red tag it as such (i.e. it was only red tagged for a blocked drain, which was fixed).
I wasn't going to post the conversation I have recorded with the Ottawa Enercare Field Manager, however since Enercare is still trying to make me pay for the tank, I believe that it is important that consumers have the full picture. Below is a transcript of part of the conversation I recorded with a senior Enercare Field Manager:
00:10:06 Me - Right now is the insulation wet?
00:10:07: Enercare - well right now I can't tell but the underneath right there where I'm shining my light, that's the air openings for combustion, so the air goes through all these little holes
00:10:20: Me - oh and that's all rusted in there eh?
00:10:23: Enercare - ya
00:10:24: Me - so is that, is that a reason why you say the tank is no good is the rust?
00:10:28: Enercare- Well ya, I mean
00:10:30: Me - forget about the sewage, would you turn a tank on like that with all that rust in those air holes for the combustion?
00:10:35: Enercare - No, this right here, this right here, I would definitely leave it off
00:10:37: Me - You would leave it off because of those rusted areas there, because its so rusted on the bottom?
00:10:43: Enercare - I mean rust
00:10:45: Me - cause rust doesn't happen overnight
00:10:47: Enercare - Rust is normal because ahhh, you do end up with condensation and then it eventually ....like all around the edge here, all around the edge, that's a lot a, that's a lot a of rust
***********
Do not rent a water heater from this company! I had a technician out to check my water heater that wasn't working. First they told me it was cracked, and wanted to sign me up for a replacement. Then all of a sudden when I said I wasn't sure I wanted to go with Enercare again, the tank was all of a sudden in good shape, and not leaking, then they said I had a blocked drain and red tagged my water heater. Their story changed every 5 minutes, and that is not an exaggeration. They kept trying to get me into a new rental contract, and wouldn't get me hot water. The hot water tank hasn't been working for over a week, because Enercare keeps flip flopping on the status of the tank.
I had a second technician come out who was a field manager. I recorded the entire conversation, and he told me that the air inlets were rusted, and the burner underneath was rusted, and that he wouldn't turn it back on. Now Enercare is saying that I have to buy out the rest of my contract on a 12 year old tank, that Enercare has said they wouldn't turn on because of all the rust in it.
Do not use this company. They will change their story over and over. Their technicians are salesmen as opposed to actual technicians. From my experience, their only job is to get you into a new long term contract so they can just charge you more money, and raise the price whenever they see fit.
Katherine Dickson
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July 17, 2024
Our hot water stopped working upon return from a vacation. Enercare was able to get me an appointment the evening of the same day I called, with Dylan.
Dylan was extremely helpful and able to fix the issue within 20 minutes, took the time to explain to us, and even took the time to fully review safety precautions such as CO levels. Thank you for the quick and helpful service! It’s nice to have warm water again!
Joseph Franklin
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September 09, 2024
David Ngalle provided service to my furnace in September 2024. David arrived promptly at the designated time and was very polite, efficient, informative, and clean in the conduct of his work. He answered all my questions and gave recommendations for care into the future. I would recommend David and Enercare anytime.
Geordie Jeakins
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July 26, 2024
Dylan Berry did a great job servicing our hot water heater. Diagnosed and fixed the issue in a few minutes, and stayed around to test other readings while he was here to make sure everything was in good health. Quick, efficient, and friendly, couldn't ask for more!
Fran V
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July 10, 2024
Received excellent service from technicians Matthew, Claude and Serge when installing my new Water Heater. They were professional, polite and respectful and did a great job! Serge Kamdem was very patient explaining what was done and answering all my questions. Thank you for the great customer service!
***Update 21 Aug 2024 - Enercare is still trying to make me pay $500 to buyout the tank that their technician said was so rusted and that he wouldn't turn on for that reason (i.e. not because of water back-up damange). I've included pics of the tank, and you can see how rusted the tank is (on pic of the bottom, and one pic of the air holes for combustion). This was not because of the water back-up I had, as noted by the Enercare technician in the recording I have of him. Enercare is also claiming that the tank has been damaged by sewage - for that I have included a picture of the insulation near the bottom of the tank - see how white it is, and not damaged by any sewer! (i.e. it should be dirty and stained right?!?!?) Enercare still tells me that the tank is a write off because of the water back-up damage. If that's the case then Enercare, then what about the rust, where's the water back-up damage on the tank? I supposes that's all normal, and not an issue when running a hot water tank? If the tank was unrepairable, then why didn't your technician red tag it as such (i.e. it was only red tagged for a blocked drain, which was fixed). I wasn't going to post the conversation I have recorded with the Ottawa Enercare Field Manager, however since Enercare is still trying to make me pay for the tank, I believe that it is important that consumers have the full picture. Below is a transcript of part of the conversation I recorded with a senior Enercare Field Manager: 00:10:06 Me - Right now is the insulation wet? 00:10:07: Enercare - well right now I can't tell but the underneath right there where I'm shining my light, that's the air openings for combustion, so the air goes through all these little holes 00:10:20: Me - oh and that's all rusted in there eh? 00:10:23: Enercare - ya 00:10:24: Me - so is that, is that a reason why you say the tank is no good is the rust? 00:10:28: Enercare- Well ya, I mean 00:10:30: Me - forget about the sewage, would you turn a tank on like that with all that rust in those air holes for the combustion? 00:10:35: Enercare - No, this right here, this right here, I would definitely leave it off 00:10:37: Me - You would leave it off because of those rusted areas there, because its so rusted on the bottom? 00:10:43: Enercare - I mean rust 00:10:45: Me - cause rust doesn't happen overnight 00:10:47: Enercare - Rust is normal because ahhh, you do end up with condensation and then it eventually ....like all around the edge here, all around the edge, that's a lot a, that's a lot a of rust *********** Do not rent a water heater from this company! I had a technician out to check my water heater that wasn't working. First they told me it was cracked, and wanted to sign me up for a replacement. Then all of a sudden when I said I wasn't sure I wanted to go with Enercare again, the tank was all of a sudden in good shape, and not leaking, then they said I had a blocked drain and red tagged my water heater. Their story changed every 5 minutes, and that is not an exaggeration. They kept trying to get me into a new rental contract, and wouldn't get me hot water. The hot water tank hasn't been working for over a week, because Enercare keeps flip flopping on the status of the tank. I had a second technician come out who was a field manager. I recorded the entire conversation, and he told me that the air inlets were rusted, and the burner underneath was rusted, and that he wouldn't turn it back on. Now Enercare is saying that I have to buy out the rest of my contract on a 12 year old tank, that Enercare has said they wouldn't turn on because of all the rust in it. Do not use this company. They will change their story over and over. Their technicians are salesmen as opposed to actual technicians. From my experience, their only job is to get you into a new long term contract so they can just charge you more money, and raise the price whenever they see fit.
Our hot water stopped working upon return from a vacation. Enercare was able to get me an appointment the evening of the same day I called, with Dylan. Dylan was extremely helpful and able to fix the issue within 20 minutes, took the time to explain to us, and even took the time to fully review safety precautions such as CO levels. Thank you for the quick and helpful service! It’s nice to have warm water again!
David Ngalle provided service to my furnace in September 2024. David arrived promptly at the designated time and was very polite, efficient, informative, and clean in the conduct of his work. He answered all my questions and gave recommendations for care into the future. I would recommend David and Enercare anytime.
Dylan Berry did a great job servicing our hot water heater. Diagnosed and fixed the issue in a few minutes, and stayed around to test other readings while he was here to make sure everything was in good health. Quick, efficient, and friendly, couldn't ask for more!
Received excellent service from technicians Matthew, Claude and Serge when installing my new Water Heater. They were professional, polite and respectful and did a great job! Serge Kamdem was very patient explaining what was done and answering all my questions. Thank you for the great customer service!