My tech (Martin) was absolutely amazing. I have a kind of confusing two-unit system (AC/Heat Pump, Furnace) that I've never fully understood how it worked. He was able to walk me through the whole system and explain at what temps things should be turned on and off, helped me save money on my electric/heating bills, and also figured out why my AC wouldn't shut off in the winter. Scheduling a call was super easy, they came on time, were very efficient, and there were no surprises with price. Highly recommend and will use again!
Cindy Eastwood
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January 24, 2025
Excellent job from start to finish! My furnace and A/C were on their last legs and I was referred to Ambassador Dearie by friends who had just had their furnace and A/C replaced by Ambassador, and said they had done an excellent job. So glad I took this friend's referral! Everyone from the sales person, Robert, to the installer and office personnel were knowledgeable, professional, and efficient. I don't know much about HVAC, but a friend of mine who does was so impressed with the "neat" installation. The installers were here for about 4 hours. They took care to protect my floors, did an excellent clean-up job after and were very patient and professional when responding to all my, which I'm sure were, silly questions. I did run into a little snag and had to have a service tech in shortly after the installation, no issue with the new equipment, just my old thermostat needed to be replaced. So, in other words, it was a quick test of their service side of the business and again, it was excellent! Response was quick and the service techs were wonderful! Thanks Ambassador Dearie!
S G
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August 07, 2024
Edited for more recent transaction and upgrading rating:
We needed to replace our aging furnace and old AC. Having lived in a prior home in which Ambassador installed the HVAC system, where we enjoyed over a decade of problem-free operation, they were our first call.
Bob was terrific - he came to the house within a week to look at the system, made a detailed recommendation which he explained, and steered me away from some costly upgrades I was considering to the system and ducts. Instead, he encouraged me to wait and see how the new system worked, as he was confident the new units would deliver the performance I was looking for, and he was right.
The team was able to integrate our antiquated humidifier into the new system and replaced the old/out of code pipes inside and outside the house, along with the AC coolant pipes and insulation, too. They also leveled the pad where the AC sits.
For the first time this summer, we were able to cool the house to under 23C!
Original post:
We hired Ambassador for a vent cleaning in an older home. The two fellows that came were prompt and efficient without being hurried. I expected a vacuum only, did not realize they would also clean around the outlets.
One of them noticed the dryer vent looked like it needed attention and we added a cleaning to that which ended up being a second-storey, early-stage bird's next removal. We've now repaired that vent, too, to prevent future incursions.
Lise carriere
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July 30, 2024
Robert from Ambassador Dearie was very thorough in our meeting with explaining all that was involved with the installation of the Goodman AC system in our home : proposal, unit, warranty and installation. The warranty was transferable to new owners because our house is up for sale. We were given a written quote which was the best by far of all four companies we had requested altogether. The installation was done within three days. The crew was professional and tidy. That was June 14th/24 and it is running very well and quietly at that. We are very happy and highly recommend Ambassador Dearie.
Frances Tanner
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December 13, 2024
We recently replaced our furnace, ac, air filter and added a flow through humidifier during the sales process, Robert was always available and patient as we reviewed our options. The team who did our installation ( Marc and Kyle) were efficient, knowledgeable and respectful of our home. Overall our experience with Ambassador Dearie was professional and very customer focused. We had a minor leak in the coil of the humidifier and it was replaced promptly!
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101 Innes Park Way Unit 190, Ottawa, ON K1B 1E3, Canada
My tech (Martin) was absolutely amazing. I have a kind of confusing two-unit system (AC/Heat Pump, Furnace) that I've never fully understood how it worked. He was able to walk me through the whole system and explain at what temps things should be turned on and off, helped me save money on my electric/heating bills, and also figured out why my AC wouldn't shut off in the winter. Scheduling a call was super easy, they came on time, were very efficient, and there were no surprises with price. Highly recommend and will use again!
Excellent job from start to finish! My furnace and A/C were on their last legs and I was referred to Ambassador Dearie by friends who had just had their furnace and A/C replaced by Ambassador, and said they had done an excellent job. So glad I took this friend's referral! Everyone from the sales person, Robert, to the installer and office personnel were knowledgeable, professional, and efficient. I don't know much about HVAC, but a friend of mine who does was so impressed with the "neat" installation. The installers were here for about 4 hours. They took care to protect my floors, did an excellent clean-up job after and were very patient and professional when responding to all my, which I'm sure were, silly questions. I did run into a little snag and had to have a service tech in shortly after the installation, no issue with the new equipment, just my old thermostat needed to be replaced. So, in other words, it was a quick test of their service side of the business and again, it was excellent! Response was quick and the service techs were wonderful! Thanks Ambassador Dearie!
Edited for more recent transaction and upgrading rating: We needed to replace our aging furnace and old AC. Having lived in a prior home in which Ambassador installed the HVAC system, where we enjoyed over a decade of problem-free operation, they were our first call. Bob was terrific - he came to the house within a week to look at the system, made a detailed recommendation which he explained, and steered me away from some costly upgrades I was considering to the system and ducts. Instead, he encouraged me to wait and see how the new system worked, as he was confident the new units would deliver the performance I was looking for, and he was right. The team was able to integrate our antiquated humidifier into the new system and replaced the old/out of code pipes inside and outside the house, along with the AC coolant pipes and insulation, too. They also leveled the pad where the AC sits. For the first time this summer, we were able to cool the house to under 23C! Original post: We hired Ambassador for a vent cleaning in an older home. The two fellows that came were prompt and efficient without being hurried. I expected a vacuum only, did not realize they would also clean around the outlets. One of them noticed the dryer vent looked like it needed attention and we added a cleaning to that which ended up being a second-storey, early-stage bird's next removal. We've now repaired that vent, too, to prevent future incursions.
Robert from Ambassador Dearie was very thorough in our meeting with explaining all that was involved with the installation of the Goodman AC system in our home : proposal, unit, warranty and installation. The warranty was transferable to new owners because our house is up for sale. We were given a written quote which was the best by far of all four companies we had requested altogether. The installation was done within three days. The crew was professional and tidy. That was June 14th/24 and it is running very well and quietly at that. We are very happy and highly recommend Ambassador Dearie.
We recently replaced our furnace, ac, air filter and added a flow through humidifier during the sales process, Robert was always available and patient as we reviewed our options. The team who did our installation ( Marc and Kyle) were efficient, knowledgeable and respectful of our home. Overall our experience with Ambassador Dearie was professional and very customer focused. We had a minor leak in the coil of the humidifier and it was replaced promptly!