We had great service today from Mark C. We woke up the first day in our new home to find that our water heater was not working properly. We weren't expecting we could find someone to install a new one on the weekend but Prestige had great reviews and weekend hours. Mark answered right away this morning, let us know of their promotions and said he could be there by early afternoon.
He was prompt and had everything needed to complete the job. He explained in detail what he needed to do to complete the job detailing the expenses. He also inspected our dryer gas line (we're having a new dryer delivered Monday) and repaired it as well. We were extremely pleased with his service. Just an awesome job and by 5 pm he was finished, everything was cleaned up and upgraded for safety.
I would recommend him and Prestige Plumbing without hesitation. We are so thankful he was able to come out on the weekend! Thanks, Mark!
James Wodka
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January 14, 2016
I worked with Mark C. on my water heater. Mark was very professional and cordial both over the phone and while he was out here doing the work. They were able to get it back up and running almost immediately. I will definitely use Prestige again.
EDIT:
A few days after initially repairing the water heater, I couldn't get the heater lit, again. After fiddling with the igniter I could to get it lit, albeit briefly, so that I had enough hot water to shower. I called Prestige and left a message to have someone call me to walk me through opening the new, redesigned front plate so I could attempt to clean the inside. This was on 1/7. I didn't get a call back on 1/8. I called again and left messages on 1/9 and 1/13, with no return calls either time. By the evening of 1/13 my water heater was no longer working at all. I have had the water heater replaced, and because of this poor customer service I went with another company. That's $1,300 that could've been Prestige's if they took the time to make a single phone call.
Steve Wittenborn
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December 20, 2017
Five years ago Prestige installed 2 water heaters in my home. Today, one of them wasn’t able to keep the pilot going. Called Prestige, they came out, fixed it in 30 minutes. Parts still under warranty and was only charged a minimal fee for labor. Courteous, fast, knowledgeable work. Very happy.
Vijay Shah
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December 06, 2018
Was not impressed. Father & Son came to my home within a few hours of my call for service on my water heater. They arrived at the time they said and they called when they were on their way. Took a very quick look at my water heaters and although they got one pilot on, they swiftly decided I needed new heaters. Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one pilot. They could not get my second heater pilot on. I immediately called another service company who arrived to my house within 1 hour and told me he could replace them for $2300 (the specs of the heaters and the install were the same, trust me, I went over the details). This service guy from the other company was able to easily ignite the heater that Prestige could not. When I asked the second service company what I owed him for coming out and getting this pilot on, he told me...NOTHING, call me when you need to replace them, but for now you're good"........My opinion of Prestige is that they are probably good at what they do, but you will likely overpay or worse get ripped off
Eva Balek
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December 13, 2018
Your service is way above the other plumbing, heating and cooling services. I have been a customer for the past 20 years and have never had a complaint. Today was yet another time when I needed your immediate help and there you were within the hour. Your work is always neat and efficient but what I appreciate the most is the quality of work in every job no matter how small. Thank you for always being there. This time I am enjoying my new and cutting edge hot water heater.
We had great service today from Mark C. We woke up the first day in our new home to find that our water heater was not working properly. We weren't expecting we could find someone to install a new one on the weekend but Prestige had great reviews and weekend hours. Mark answered right away this morning, let us know of their promotions and said he could be there by early afternoon. He was prompt and had everything needed to complete the job. He explained in detail what he needed to do to complete the job detailing the expenses. He also inspected our dryer gas line (we're having a new dryer delivered Monday) and repaired it as well. We were extremely pleased with his service. Just an awesome job and by 5 pm he was finished, everything was cleaned up and upgraded for safety. I would recommend him and Prestige Plumbing without hesitation. We are so thankful he was able to come out on the weekend! Thanks, Mark!
I worked with Mark C. on my water heater. Mark was very professional and cordial both over the phone and while he was out here doing the work. They were able to get it back up and running almost immediately. I will definitely use Prestige again. EDIT: A few days after initially repairing the water heater, I couldn't get the heater lit, again. After fiddling with the igniter I could to get it lit, albeit briefly, so that I had enough hot water to shower. I called Prestige and left a message to have someone call me to walk me through opening the new, redesigned front plate so I could attempt to clean the inside. This was on 1/7. I didn't get a call back on 1/8. I called again and left messages on 1/9 and 1/13, with no return calls either time. By the evening of 1/13 my water heater was no longer working at all. I have had the water heater replaced, and because of this poor customer service I went with another company. That's $1,300 that could've been Prestige's if they took the time to make a single phone call.
Five years ago Prestige installed 2 water heaters in my home. Today, one of them wasn’t able to keep the pilot going. Called Prestige, they came out, fixed it in 30 minutes. Parts still under warranty and was only charged a minimal fee for labor. Courteous, fast, knowledgeable work. Very happy.
Was not impressed. Father & Son came to my home within a few hours of my call for service on my water heater. They arrived at the time they said and they called when they were on their way. Took a very quick look at my water heaters and although they got one pilot on, they swiftly decided I needed new heaters. Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one pilot. They could not get my second heater pilot on. I immediately called another service company who arrived to my house within 1 hour and told me he could replace them for $2300 (the specs of the heaters and the install were the same, trust me, I went over the details). This service guy from the other company was able to easily ignite the heater that Prestige could not. When I asked the second service company what I owed him for coming out and getting this pilot on, he told me...NOTHING, call me when you need to replace them, but for now you're good"........My opinion of Prestige is that they are probably good at what they do, but you will likely overpay or worse get ripped off
Your service is way above the other plumbing, heating and cooling services. I have been a customer for the past 20 years and have never had a complaint. Today was yet another time when I needed your immediate help and there you were within the hour. Your work is always neat and efficient but what I appreciate the most is the quality of work in every job no matter how small. Thank you for always being there. This time I am enjoying my new and cutting edge hot water heater.