During our last heat wave we were in immediate need of a new air conditioner as ours was on its last legs. Russ made himself available quickly to check out our situation and present and explain our options. It was such a relief to us that he made sure our failing a/c would make it through the next week of record breaking temperatures until our install date. He even stopped over one more time to get it going again! In our opinion, he went above and beyond to make sure we stayed comfortable.
The installers Matt and Paul showed up exactly on time. They were friendly to humans and pets alike, and respectful to our home and property. They were careful and made sure our sneaky dogs didn’t escape as they entered and exited our home. They cleaned up like they were never here. Even after spending hours here they waited to make sure that our new unit was working and doing its job. What more could we want? This was not the first time we have used McNallys, but they have given us every reason to continue to use them if the opportunity ever presents itself again!
Lisa Castello
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September 04, 2024
Luciano and Charles came to clean and sanitize our air ducts as well as our dryer vent. They were very thorough and very clean the whole way through. They suggested very respectfully to have our dryer vent cleaned a bit more often to avoid potential fires which I really appreciated. Thank you very much for being respectful, communicative and thorough. It’s definitely values like these in a company that I admire and will continue to use and refer to others.
Thanks again!
Lisa
Gigi
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September 13, 2024
After 23 years with the original HVAC system we knew it was time for a replacement and we were dreading it. (the furnace failed safety inspection after last maintenance and house never felt cold enough with the AC running). We received a total of 3 estimates and ultimately decided to go with McNally's. Russ was very knowledgeable and patient (we had so many questions!) He outlined 3 different options for us and did and excellent job of explaining the benefits of each option. His professionalism and willingness to answer our questions/ensure we were comfortable with our decision is greatly appreciated. He even submitted all our rebates for us. The installation crew were all very thorough and took their time showing us how the new system works and explained the new thermostats. Really great experience with using McNally's- highly recommend!
Scott Jackson
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September 12, 2024
Luciano was excellent. One of the most professional service technicians I have ever had the pleasure of working with. Very careful and respectful of our home, he explained everything he was doing, made sure we were pleased with the service, and very personable.
The communication with the company confirming our appointment, confirming the time of arrival and billing was quick and easy.
Outstanding experience. I highly recommend McNallys Heating and Cooling!
Jeff Deckrow
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August 24, 2024
Russ helped us get our two iComfort thermostats replaced. Our technician Jay did a great job with the installation and training on the new thermostats. Our family all use McNally’s for all our heating and cooling needs. I highly recommend them.
During our last heat wave we were in immediate need of a new air conditioner as ours was on its last legs. Russ made himself available quickly to check out our situation and present and explain our options. It was such a relief to us that he made sure our failing a/c would make it through the next week of record breaking temperatures until our install date. He even stopped over one more time to get it going again! In our opinion, he went above and beyond to make sure we stayed comfortable. The installers Matt and Paul showed up exactly on time. They were friendly to humans and pets alike, and respectful to our home and property. They were careful and made sure our sneaky dogs didn’t escape as they entered and exited our home. They cleaned up like they were never here. Even after spending hours here they waited to make sure that our new unit was working and doing its job. What more could we want? This was not the first time we have used McNallys, but they have given us every reason to continue to use them if the opportunity ever presents itself again!
Luciano and Charles came to clean and sanitize our air ducts as well as our dryer vent. They were very thorough and very clean the whole way through. They suggested very respectfully to have our dryer vent cleaned a bit more often to avoid potential fires which I really appreciated. Thank you very much for being respectful, communicative and thorough. It’s definitely values like these in a company that I admire and will continue to use and refer to others. Thanks again! Lisa
After 23 years with the original HVAC system we knew it was time for a replacement and we were dreading it. (the furnace failed safety inspection after last maintenance and house never felt cold enough with the AC running). We received a total of 3 estimates and ultimately decided to go with McNally's. Russ was very knowledgeable and patient (we had so many questions!) He outlined 3 different options for us and did and excellent job of explaining the benefits of each option. His professionalism and willingness to answer our questions/ensure we were comfortable with our decision is greatly appreciated. He even submitted all our rebates for us. The installation crew were all very thorough and took their time showing us how the new system works and explained the new thermostats. Really great experience with using McNally's- highly recommend!
Luciano was excellent. One of the most professional service technicians I have ever had the pleasure of working with. Very careful and respectful of our home, he explained everything he was doing, made sure we were pleased with the service, and very personable. The communication with the company confirming our appointment, confirming the time of arrival and billing was quick and easy. Outstanding experience. I highly recommend McNallys Heating and Cooling!
Russ helped us get our two iComfort thermostats replaced. Our technician Jay did a great job with the installation and training on the new thermostats. Our family all use McNally’s for all our heating and cooling needs. I highly recommend them.