Com24 came to our house for a minor maintenance issue, identified a crack in our water heater. They said it needed to be replaced. They came out the next day, matched our water heater, which was a commercial grade 50 gallon. Gave us a great price. We are satisfied customers. All the techs were very polite and friendly. I didn’t have the money immediately available so they got me financing through synchrony Bank. 0% for 18 months. Good experience all the way around
Daniel K
-
February 16, 2022
I wanted a garage heater installed in Saint Charles, IL and also needed a waterline ran and even some electrical taken care of. I talked with multiple places and ultimately selected Jason and his team because of the way they do business. They use high-quality products, know exactly what needs to be done, show up on time and do not nickel and dime you because the job turns out to be bigger than they thought it was like many places (they were here until 7pm doing the job right). I can also tell in an environment where everything is costing more money they are doing their best to not pass that cost onto the consumer. There is a reason there are so many positive reviews online about Jason and his team; so if you are searching quit looking many of us have already done the research for you. There are tons of companies and vans driving down the street that you can call, but if you want high-quality, professional and a crew that knows what they are doing hire Jason and his team. His lead installer has been working on the team since 2008 which also speaks to the quality of the company and how they treat their employees and the customer. I even had a couple of tweaks I wanted completed and they came back and took care of them for me without question (which is what prompted me to write a review) they truly want you to be happy and are willing to put in the effort to make it happen. Reach out to them if you need anything; the response time is lightning fast even when they are on the job they respond to all inquiries extremely fast. Great company and team, I will definitely be using them for all my needs in the future for personal and business.
Kristin & Rene Ramirez
-
April 11, 2024
Jay stopped by today to finish installing a ceiling fan for us and replace some switches along with looking over our water softener. He was very pleasant and professional. Jenna was extremely helpful at getting the appointments set up for us and assisting us in signing up for their comfort plan which is perfect for saving money and ensuring you’re maintaining your AC and furnace! Always appreciate a company that takes excellent care of their customers and does exceptional work and educates along the way.
Kristi Overgaard
-
November 18, 2023
Well, if my furnace had to go out today, I'm glad the folks at Com24 were available to help. Jay was prompt, friendly, and knowledgeable. He was nice to talk with as he was looking at the system. Carl and the apprentices I met were excellent as well. It was a very easy process, and everyone was great to work with. I'm very happy with my new furnace and the excellent customer service I received.
Matt D (04saleenboy)
-
May 23, 2024
I went with Com24 because of all the positive feedback I received of FB after asking about a reputable HVAC company. I had Nathan out to do a tune up on my 9 year old AC unit only to tell me that because I have two filter dryers on my line that he recommends replacing the entire system for 6 grand. Then while having his gauges hooked up to my lines, the valve broke on his manifold gauge and a loud hissing nose for about 10 minutes ensued as a result. (Pretty sure he let all the refrigerant out of my system) And now coincidentally enough my system struggled all night to lower the house temperature by even one degree. I've had this system serviced each year by other companies to never have been told this and it also worked fine up until then. The 140 service call fee was also the cherry on top of this whole mess. Now I've got to find another company to figure out why the system is magically struggling all of a sudden and dish out even more money that I don't have.
(Update to my previous review below) Jay the Owner called me within an hour of my original review and wanted to make things right, he apologized and informed me that he sent out a new tech who he thought was truly ready. Jay also assured me I did not need a new system or any expensive repairs either. Jay then came out the following day to service the unit and topped it off with refrigerant and had it running perfectly within minutes. He also refunded my entire bill from the previous day. Jay went above and beyond to rectify the situation and because of that I will be using them in the future.
Com24 came to our house for a minor maintenance issue, identified a crack in our water heater. They said it needed to be replaced. They came out the next day, matched our water heater, which was a commercial grade 50 gallon. Gave us a great price. We are satisfied customers. All the techs were very polite and friendly. I didn’t have the money immediately available so they got me financing through synchrony Bank. 0% for 18 months. Good experience all the way around
I wanted a garage heater installed in Saint Charles, IL and also needed a waterline ran and even some electrical taken care of. I talked with multiple places and ultimately selected Jason and his team because of the way they do business. They use high-quality products, know exactly what needs to be done, show up on time and do not nickel and dime you because the job turns out to be bigger than they thought it was like many places (they were here until 7pm doing the job right). I can also tell in an environment where everything is costing more money they are doing their best to not pass that cost onto the consumer. There is a reason there are so many positive reviews online about Jason and his team; so if you are searching quit looking many of us have already done the research for you. There are tons of companies and vans driving down the street that you can call, but if you want high-quality, professional and a crew that knows what they are doing hire Jason and his team. His lead installer has been working on the team since 2008 which also speaks to the quality of the company and how they treat their employees and the customer. I even had a couple of tweaks I wanted completed and they came back and took care of them for me without question (which is what prompted me to write a review) they truly want you to be happy and are willing to put in the effort to make it happen. Reach out to them if you need anything; the response time is lightning fast even when they are on the job they respond to all inquiries extremely fast. Great company and team, I will definitely be using them for all my needs in the future for personal and business.
Jay stopped by today to finish installing a ceiling fan for us and replace some switches along with looking over our water softener. He was very pleasant and professional. Jenna was extremely helpful at getting the appointments set up for us and assisting us in signing up for their comfort plan which is perfect for saving money and ensuring you’re maintaining your AC and furnace! Always appreciate a company that takes excellent care of their customers and does exceptional work and educates along the way.
Well, if my furnace had to go out today, I'm glad the folks at Com24 were available to help. Jay was prompt, friendly, and knowledgeable. He was nice to talk with as he was looking at the system. Carl and the apprentices I met were excellent as well. It was a very easy process, and everyone was great to work with. I'm very happy with my new furnace and the excellent customer service I received.
I went with Com24 because of all the positive feedback I received of FB after asking about a reputable HVAC company. I had Nathan out to do a tune up on my 9 year old AC unit only to tell me that because I have two filter dryers on my line that he recommends replacing the entire system for 6 grand. Then while having his gauges hooked up to my lines, the valve broke on his manifold gauge and a loud hissing nose for about 10 minutes ensued as a result. (Pretty sure he let all the refrigerant out of my system) And now coincidentally enough my system struggled all night to lower the house temperature by even one degree. I've had this system serviced each year by other companies to never have been told this and it also worked fine up until then. The 140 service call fee was also the cherry on top of this whole mess. Now I've got to find another company to figure out why the system is magically struggling all of a sudden and dish out even more money that I don't have. (Update to my previous review below) Jay the Owner called me within an hour of my original review and wanted to make things right, he apologized and informed me that he sent out a new tech who he thought was truly ready. Jay also assured me I did not need a new system or any expensive repairs either. Jay then came out the following day to service the unit and topped it off with refrigerant and had it running perfectly within minutes. He also refunded my entire bill from the previous day. Jay went above and beyond to rectify the situation and because of that I will be using them in the future.